Our Retail headset system offers crystal-clear sound, whole-team connectivity, and multiple useful features to enhance team collaboration, staff wellbeing and efficiency, as well as transform store operations.
Crystal-Clear Sound
Sound clarity reduces fatigue and improves readiness to use throughout the day.
Light & Comfortable
Popular with sales floor staff, easy to use.
Team Building
Ideal for managing and developing the team.
Wellbeing
Connects group together which allows for support to be provided when required.
Meet the Pro12 Headset System
Pro12 is the ultimate high quality communications system for retail stores. The group hear and engage in conversation whilst receiving messages, prompts and calls from other devices around the store.
Scalability
Perfect as a single base, 4 headset system or scaled to a multi-floor 20 base and 30 headset system.
Connectivity & Integration
The system interface enables connectivity to keypads, alarms, monitors, entry systems, and above-store messaging. This provides a fully integrated communication system if required.
Multiple User Groups
Create up to four different communication groups so teams can stay connected without unnecessary chatter. Managers can move between groups instantly to keep the store coordinated.
Low Maintenance
Designed for durability and simplicity. The system is robust and easy to maintain and support.
Security Audio Alert
‘Red call’ feature over-rides all other activities to activate above store incident monitoring and team alert.
Integrations
Our system integrates seamlessly with in-store and above-store devices, enhancing efficiency and real-time multitasking for the team.
Store Layout Example
Typical configuration of Pro12 Retail system on the shop floor.
“The headsets have been a great help in speeding up the collection process, as staff on the tills can request a shop-floor colleague to find the parcel.”
“A six-week trial is a no-lose situation for retailers, giving them the opportunity to see the benefits for themselves.”
“There has been a great improvement to store efficiency. If we were to take away Quail Digital headsets, our employees wouldn’t be happy. It’s been a great success. I’m also impressed by the ongoing support post purchase of the headsets by the Quail team.”
"The whole team are really pleased with the headsets - they're comfortable, lightweight, and easy to use. Even those less familiar with technology picked them up quickly, and now everyone uses them confidently every day."
“Having digital headsets means we’ve been able to implement so many efficiencies and time saving solutions because of our improved communication capabilities.”
"Before the headsets, communication around shoplifting was difficult. Now we can stay connected across the store, share what we're seeing in real time, and take a far more proactive approach."
“The headsets have been great. It was easy to install and begin using. Staff turnover has decreased since we have begun using Quail Digital headsets. I even forgot how to add new staff members into the epos system as it’s a rarity to need to hire new staff members at the store now.”
"Introducing the Quail Digital headset system was an important step forward in how we support our teams and serve our guests. Clear, fast communication is essential in a dynamic attraction like ours, and this technology allows departments to work more closely together, respond to guest needs more quickly, and maintain a consistently high standard of service. Just as importantly, it supports our colleagues by making their roles more efficient and connected. We're proud to be investing in tools that strengthen teamwork and enhance the overall guest experience."
“Hearing such positive colleague feedback has been amazing, especially when they tell us about how happy and connected they feel with the headsets.”
Meet the Pro12 Headset System
Components of Pro12 Headset System
Frequently Asked Questions
The Pro12 Retail Headset System can start with a single base station and a small number of headsets, making it suitable for smaller retail stores. As your requirements grow, additional headsets and coverage can be added to support larger retail environments.
Yes. The Pro12 Retail Headset System can integrate with compatible store technology, including checkout keypads, alarms and entry systems, allowing alerts and messages to be communicated directly through the retail headsets.
Yes. The Pro12 Retail Headset System includes a priority emergency alert that overrides other headset activity and broadcasts an incident message across the team, helping retail staff respond quickly to security or safety situations.
The Pro12 Retail Headset System provides scalable communication for smaller retail stores, supporting up to 30 users, four communication groups, speech recognition, emergency alerts and integrations. Pro12 MAX extends these capabilities for larger retail environments, supporting up to 250 users with telephone and VOIP/SIP connectivity, above-store messaging, AI connectivity and centralised system reporting.
Specifications
Get in touch.
