Where can I buy Quail Digital systems?

Quail Digital have offices in the UK, Europe, and North America, and operate through specialist reseller partners in 32 countries. Resellers are selected for their sector experience and established market position. Click here to get in touch.

Where are Quail Digital systems manufactured?

Our systems are designed and manufactured in the UK.

How will my systems be supported?

Local resellers operate help desks, field support, repair facilities, and hold inventory.

Do I have to have a license to operate Quail Digital systems?

Quail Digital systems operate in the DECT digital frequency band 1880-1900GHz, which is license-free and compliant in over 130 countries around the world.

What are the main features of a Quail Digital communication headset?

The professional headset provides crystal clear audio, team communication, and improved productivity.

Why choose Quail headsets over wireless walkie talkie headset systems?

As an alternative to walkie talkies, our hands free headsets improve team communication and facilitate private conversations between staff when customers are close by.

When was Quail Digital founded?

Quail Digital was founded in 1995.


What is the range of the Pro11 Healthcare headsets?

Typically the system will cover the theatre, monitoring room, and adjacent areas.

How long will the Pro11 battery last between charges?

16 hours in push-to-talk standby mode, 10 hours in hands-free mode.

How easy to clean are the Pro11 Healthcare headsets?

We recommend wiping your headsets and charger with dry household hygiene wipes after each use.

What technology does the Pro11 Healthcare system use?

The DECT telephony platform, which operates on 1.88-1.9 GHz. It is license-free.

Can I use Pro11 Healthcare headset systems in multiple adjoining rooms?

Yes, you can. Each system operates on its own digital 'keys,' which means that the base station and headsets registered to it use a unique set of keys that are set up during the headset registration process. Systems in adjacent spaces do the same, which is why they can work in a close proximity.

Can I move Pro11 Healthcare headsets from one room to another?

Yes. A headset registered to system A can be taken and registered to any other system. The headset will de-register itself from system A as soon as it registers to system B. You can repeat that process as many times as you wish.

What power sockets are required for the Pro11 Healthcare system?

The base station requires one 13amp power outlet, ideally located at ceiling height somewhere towards the middle of the range you wish to be covered. Base stations are often located in the monitoring room. The battery charger requires a single 13amp power outlet and should be located in range of the base station.

How long does the Pro11 Healthcare system take to set up?

Once you have decided where to mount the base station and have identified the location of the power sockets, affixing the base to the wall,  mounting it, setting up the  charger, putting the batteries into the headsets, and registering them should take no more than 20 minutes.

What maintenance does the Pro11 Healthcare system require?

We recommend that you change each headset battery once a year to maintain the charge capacity. Batteries are available through your system supplier. It's easy to swap out the battery yourself, and it takes just seconds to do. Spent batteries can be returned to your supplier for safe disposal.


What’s the maximum size the Pro10 Retail system can be?

Up to 20 base stations can be linked to give coverage over multiple floors and large spaces. Use up to 30 headsets on one system.

Can I link the Pro10 Retail headsets to our in-store messaging and security devices?

Pro10 Retail comes with an external interface connection so that audio messages and alerts from external sources can play into the headset system. This might include checkout keypads, door entry systems, and security tagging systems.

Does the Pro10 Retail system have a priority channel for emergencies?

Yes, Pro10 Retail has a ‘red button’ feature which alerts are staff to an incident using a priority call-out feature with a pre-recorded message. 

Quick Service

Can the Pro9 Quick Service system connect to my lane timer?

Yes, Pro9 is designed to connect to every established make of lane timer, picking up the customer greet prompt from the lane timer loop detection.

How is the Pro9 Quick Service headset sound quality better than other suppliers?

The noise cancelling technology we use is able to create a higher level of intelligibility, which in turn makes the system much easier to use for crew members.

Does the Pro9 Quick Service system have the range to cover the car park?

Yes, range repeaters from the base station will provide full coverage to the drive thru lanes and the whole way round the building. 

We have an order pick-up window for App-order collection, can the Pro9 Quick Service system cover that too?

Yes, in a single or dual lane configuration Pro9 has a third channel that can be used to support the collection window, parking bay delivery, or table service in the restaurant.

Our previous system had an over-complicated method of registering headsets when replacements arrived, is the Pro9 Quick Service system simpler?

Yes, Pro9 uses near-field registration to connect headsets to the system. Holding the headset close by the base does the process for you automatically.

Is connectivity to automated ordering systems, above-store and POS integration on the roadmap for Pro9 Quick Service system?

Yes, Quail Digital is working with several global partners to provide headset integration into store-wide systems.

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