Experience seamless team communication with our retail headset system. Delivering crystal-clear sound and powerful features, it transforms operations, empowers staff, and creates a connected, efficient environment—perfectly adaptable for stores of any size.
Multiple User Groups
Create up to four different communication groups so teams can stay connected without unnecessary chatter. Managers can move between groups instantly to keep the store coordinated.
Speech Recognition
Pro12 headsets feature hands-free voice recognition, allowing users to seamlessly join team calls, respond to messages, and interact with user groups without the need to press buttons or dial numbers.
Discuss how the Pro12 works for you
“The headsets have been a great help in speeding up the collection process, as staff on the tills can request a shop-floor colleague to find the parcel.”
“A six-week trial is a no-lose situation for retailers, giving them the opportunity to see the benefits for themselves.”
“There has been a great improvement to store efficiency. If we were to take away Quail Digital headsets, our employees wouldn’t be happy. It’s been a great success. I’m also impressed by the ongoing support post purchase of the headsets by the Quail team.”
"The whole team are really pleased with the headsets - they're comfortable, lightweight, and easy to use. Even those less familiar with technology picked them up quickly, and now everyone uses them confidently every day."
“Having digital headsets means we’ve been able to implement so many efficiencies and time saving solutions because of our improved communication capabilities.”
"Before the headsets, communication around shoplifting was difficult. Now we can stay connected across the store, share what we're seeing in real time, and take a far more proactive approach."
“The headsets have been great. It was easy to install and begin using. Staff turnover has decreased since we have begun using Quail Digital headsets. I even forgot how to add new staff members into the epos system as it’s a rarity to need to hire new staff members at the store now.”
"Introducing the Quail Digital headset system was an important step forward in how we support our teams and serve our guests. Clear, fast communication is essential in a dynamic attraction like ours, and this technology allows departments to work more closely together, respond to guest needs more quickly, and maintain a consistently high standard of service. Just as importantly, it supports our colleagues by making their roles more efficient and connected. We're proud to be investing in tools that strengthen teamwork and enhance the overall guest experience."
“Hearing such positive colleague feedback has been amazing, especially when they tell us about how happy and connected they feel with the headsets.”
Function Comparison
Learn about what Pro12 Headset Model suits your store
Pro12
Pro12 is the ultimate solution for scalable store communication. It enables swift, clear interactions among teams, streamlining operations and boosting overall efficiency in your business environment.
Pro12 MAX
Pro12 MAX
Pro12 MAX elevates communication with enterprise-level integrations, including external calls and voip/sip connections, AI, and above store messaging.
Available in 2025.
Frequently Asked Questions
The Pro12 Retail Headset System is a wireless communication headset designed for retail stores, helping retail staff stay connected across the shop floor, stockroom, and checkout areas.
Yes. The Pro12 Retail Headset System features built-in speech recognition, allowing colleagues to use "OK Quail" voice commands without pressing buttons.
The Pro12 Retail Headset System provides instant, hands-free wireless communication across your store, helping retail teams respond faster, support colleagues and deliver better customer service.
The Pro12 Retail Headset System supports up to 250 headsets across four communication groups, making it suitable for both independent retailers and large store networks.
Yes. The Pro12 Retail Headset System can be fitted with a hearing assistance module that directs sound towards compatible hearing aids for clearer communication.
Yes. The Pro12 Retail Headset System integrates with telephony, CCTV, security alerts, refrigeration alarms, AI assistants, call points and other connected retail technologies.
Yes. The Pro12 Retail Headset System combines built-in speech recognition with AI connectivity, allowing colleagues to access compatible AI assistants using voice commands.
Yes. The Pro12 Retail Headset System features priority emergency alerts that instantly broadcast important messages to connected colleagues.
No. The Pro12 Retail Headset System uses secure DECT wireless technology for colleague communication and does not rely on store Wi-Fi.
The Pro12 Retail Headset System provides up to 10 hours of talk time and 18 hours of standby time. Its robust, reliable design delivers consistent performance throughout long retail shifts.
No. The Pro12 Retail Headset System operates on licence-free DECT frequencies and is supplied for the appropriate region.
The Pro12 Retail Headset System features crystal clear digital audio, built-in speech recognition, AI connectivity, emergency alerts, telephone integration and support for up to four communication groups. Its robust, reliable design helps retail teams communicate effortlessly throughout long shifts.
The Pro12 retail headsets stand out among wireless retail communication systems with built-in speech recognition, AI connectivity, up to four communication groups, support for up to 250 headsets, emergency alerts, hearing aid support and extensive integrations with retail technology. Their robust, reliable design enables clear communication throughout demanding retail shifts.
Specifications
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