The ultimate communication system for retail, Pro12 Headsets offer scale and flexibility for up to 250 users in multiple groups over extended spaces. It features hands-free speech recognition and data connectivity options.
Meet the Pro12 Headset System
Connectivity & Integration
Pro12 MAX elevates communication with enterprise-level integrations, including external calls and voip/sip connections, AI, and above store messaging.
Speech Recognition
Pro12 headsets feature hands-free voice recognition, allowing users to seamlessly join team calls, respond to messages, and interact with user groups without the need to press buttons or dial numbers.
Remote System Reporting
Pro12 MAX provides real-time network oversight with comprehensive reporting, including system status, fault reporting, headset usage profiles, and battery capacity monitoring, both consolidated and site-specific.
Telephone and above store connectivity
Pro12 telephony interface hosts above-store voice, data, and PABX connectivity, efficiently linking headset groups in-store via the Pro12 portal.
Two way customer call point
Enhancing the in-store experience, Pro12 headsets seamlessly connect with our call points and intercoms, ensuring smooth communication at every touchpoint for retail customers.
Multiple User Groups
Create up to four different communication groups so teams can stay connected without unnecessary chatter. Managers can move between groups instantly to keep the store coordinated.
Integrations
Pro12 MAX elevates communication with enterprise-level integrations, including external calls and voip/sip connections, AI, and above store messaging.
Available in 2025.
Reporting
Pro12 MAX includes a comprehensive suite of system state reporting, covering individual stores, store groups, regions, and the entire estate. It tracks active headset use, battery life, fixed part fault reporting, and software versions in use.
Store coverage
Pro12 offers an impressive range, providing reliable wireless coverage for all headset users across single-floor and multi-level premises, with base repeaters linked via CAT5 cable and utilising Proprietary POE.
Base stations connect in a daisy chain using CAT5 cable.
Base stations use Proprietary POE to reduce the number of power sources required in an installation.
Discuss how the Pro12 works for you
“There has been a great improvement to store efficiency. If we were to take away Quail Digital headsets, our employees wouldn’t be happy. It’s been a great success. I’m also impressed by the ongoing support post purchase of the headsets by the Quail team.”
"The whole team are really pleased with the headsets - they're comfortable, lightweight, and easy to use. Even those less familiar with technology picked them up quickly, and now everyone uses them confidently every day."
“Having digital headsets means we’ve been able to implement so many efficiencies and time saving solutions because of our improved communication capabilities.”
"Before the headsets, communication around shoplifting was difficult. Now we can stay connected across the store, share what we're seeing in real time, and take a far more proactive approach."
“The headsets have been great. It was easy to install and begin using. Staff turnover has decreased since we have begun using Quail Digital headsets. I even forgot how to add new staff members into the epos system as it’s a rarity to need to hire new staff members at the store now.”
“Hearing such positive colleague feedback has been amazing, especially when they tell us about how happy and connected they feel with the headsets.”
Meet Pro12 Max
Function Comparison
Learn about what Pro12 Headset Model suits your store
Pro12
Pro12 is the ultimate solution for scalable store communication. It enables swift, clear interactions among teams, streamlining operations and boosting overall efficiency in your business environment.
Pro12 MAX
Pro12 MAX
Pro12 MAX elevates communication with enterprise-level integrations, including external calls and voip/sip connections, AI, and above store messaging.
Available in 2025.
Components of Pro12 Headset System
Specifications
Downloads
Get in touch.
