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We are pleased to see the work taking place at The Cromwell Hospital featured in the latest issue of Healthcare Matters and the benefits the team has found using the Pro11 digital headset system in their labs.
The article you can read below highlights something we hear time and again from healthcare teams: when communication is seamless, everything works better. In complex clinical environments such as cardiac catheterization and electrophysiology labs, teams rely on the ability to share information clearly, instantly and without interruption.
New digital headset technology is being deployed at The Cromwell Hospital, which is helping to reduce cross-infection risk and support improved patient safety in cardiac procedures.
The private hospital in West London has implemented a wireless headset system from UK technology company Quail Digital across its Cath and electrophysiology (EP) labs, enabling continuous, hands-free communication between multidisciplinary teams.
The hospital says that in these environments, clinicians, and physiologists are often positioned in different rooms or without direct line of sight, making clear communication entirely reliant on what can be heard at critical moments.
The headset system, called 'Pro11', allows instruction to be 'delivered and confirmed instantly, without staff needing to raise their voices or move between sterile and non-sterile areas'.
Sune du Toit, Cardiology Manager at The Cromwell Hospital, said, "Consultants can communicate clearly with the control room and the rest of the team, and there's no need to raise your voice - you can just speak normally, which creates a much calmer environment in the lab.
"The headset system stops this cross infection of people leaving the lab, coming back in and openings things, because you can constantly communicate. Even when consultants talk very softly, the team can still hear clearly."
Tom Downes, CEO and founder of Quail Digital, said, "Effective communication is fundamental to safe, high-performing clinical teams. What we're seeing at The Cromwell Hospital is how removing barriers to communication can have a direct impact on workflow, infection control and ultimately patient safety."
Check out the article in the latest issue of Healthcare Matters: Latest Issues – Healthcare Matters
