Quail Digital and Audivi have formed a global partnership to deliver a Voice AI hardware platform which has been hailed as the ‘future’ for quick service restaurants (QSR) and drive‑thru ordering.
The new system, provided free to QSR operators using the integrated solution, is designed with real‑time AI order processing to enable faster and more accurate drive‑thru operations. The technology combines Quail’s high‑clarity audio systems with Audivi’s automated AI-powered voice ordering software.
Drive-thru orders account for more than 70 per cent of sales at many top QSR chains according to studies making automation a major focus for restaurant operators looking to address labor shortages and rising operational costs.
The partnership features the launch of a dedicated Voice AI hardware box by Quail Digital, a manufacturer of wireless headsets and communication systems which are engineered to deliver clear audio in high-noise environments to support efficient team communication. Each unit is delivered with Audivi’s voice ordering platform and ready for immediate deployment.
Audivi confirmed that operators adopting the integrated Quail solution will receive the hardware free of charge as part of the bundled service offering, lowering the cost and complexity of deploying drive-thru voice AI. The hardware may also be purchased separately and connected to other compatible systems according to the AI voice-ordering technology brand.
For QSR operators, the combined solution is designed to reduce order errors, shortens drive-thru service times, and eases pressure on front-line staff during peak periods according to both brands.
Audivi’s AI platform processes orders in real time, capturing menu selections, modifiers, and confirmations through natural voice interaction, while paired with Quail’s high-clarity audio hardware, the system delivers the clean signal required for consistent voice recognition accuracy in high-noise drive-thru environments. The result is ‘faster throughput, more accurate orders, and a smoother experience for both customers and restaurant teams’.
Quail Digital, whose headquarters are in Dallas, Texas, holds a significant market presence outside the U.S. and supports restaurant operators across 32 countries. Tom Downes, Founder & CEO of Quail Digital, said: “We needed a globally compliant AI system that integrates seamlessly with our technology to meet growing customer demand at the drive-thru. This partnership with Audivi gives our customers the solution they’ve been asking for, combining our trusted communication hardware with a proven AI ordering platform.”
Jason M. Riggs, Chief Commercial & Product Officer of Audivi, said: “Great drive-thru experiences begin with great sound quality. Quail’s market position made them the clear partner for bringing Audivi’s voice AI technology to QSR operators at scale. Their installed base and reputation for audio excellence provide a solid foundation for expanding automated ordering across the industry.”
