Terms & Conditions
Terms and Conditions of Sale
Quail Digital (the Company) design, manufacture and distribute wireless headset systems suitable for professional applications. The Company uses best practice skills and assembly processes to safeguard the quality of the products it supplies.
1. Manufacture
1.1. Products manufactured by the Company carry 3 years warranty the starting date for which runs from the scanned date of shipping the item from the distribution facility PLUS two months grace for stocking time to sale. Thus, the period a warranty claim can bevalid will be 38 months from the scanned date of shipping.
1.2. Manufacturer’s warranty runs with individual products and not with systems.
1.3. Ancillary items manufactured by others but supplied by Quail Digital as a part of a solution such as road loops, keypads, single & two-way intercoms, interfaces, switches, cables, junction boxes, connectors, fixings, and power supplies are subject to the provisions and terms of sale of their respective manufacturers.
1.4. Quail Digital may supply consumable items such as but not limited to hygiene wipes and ear cushions which are disposable items.
1.5. Batteries are supplied for use with Quail Digital headsets. To retain optimum performance, it is recommended to replace headset batteries annually. Spent battery disposal is a controlled process in many countries. It is the responsibility of the customer and the reseller of the headset system to arrange compliant disposal processes
1.6. Quail Digital transfers the obligation of the safe disposal of waste electrical and electronic equipment to the customer or the reseller. Customers & resellers should follow the established disposal guidelines in their market for compliance.
1.7. Typically, Quail Digital headset systems require an installation, commissioning and training process before handover to the users. People familiar or qualified in the headset systems should be engaged and follow the step-by-step guides and videos obtained at www.quaildigital.com. Before handover, users should be informed of the contact details of their first line support.
2. Pricing, Shipping
2.1. Prices are reviewed annually; revised price lists are issued in November each year, applicable from January 1st in the following year and current except where:
2.1.1. Supply chain input price rises outside the control of the Company may be passed on through interim price increases.
2.1.2. The imposition of new duties or tariffs rates applied during the year in any market.
2.1.3. Increased shipping freight rates.
2.2. Prices are offered duty paid ex-works Dallas TX in US $, duty paid ex-works Dusseldorf Germany in €, and ex-works £ sterling for the domestic market UK.
2.3. Sales are final. Unopened returns are subject to a 7.5% inspection & restocking fee. Damaged returns will not be accepted.
2.4. Delivery Leadtime and proposed shipping dates will be provided on acknowledgement of customer purchase orders. Orders may be subject to production scheduling.
2.5. Delivery lead times are subject to component and product availability. Quail Digital specifically does not guarantee delivery within the dates given and accepts no responsibility for losses incurred by customers as a result of delays outside the control of the Company.
2.6. Quail Digital Headset Systems carry FCC and CE Type Approvals, certificates for which are available on request. Local markets may apply additional certification or deviant standards, which will be undertaken by Quail Digital supported by local market resellers.
2.7. Goods remain the property of Quail Digital until paid for in full.
3. Warranty
3.1. Warranty covers the cost of repair or replacement of any internal component, circuit board or sub-assembly or mechanical part which fails causing the product to become inoperable for the purpose for which it is intended during the warranty period.
3.2. Noting that those parts of the system which are subject to regular physical human interaction such as buttons, switches, battery charger contacts may be replaced as ‘wear and tear’ and therefore be chargeable outside the warranty criteria. And always assuming:
3.2.1. The item(s) and system more generally have been installed and is being used in an environment appropriate to the product specifications particularly but not exclusively with reference to temperature, moisture levels, airborne contaminants, and the physical features and layout of the premises which may invalidate a warranty claim.
3.2.2. The item or the system more generally has not been subject to an ‘Act of God’ such as extreme weather, or damage or disruption to mechanical or electrical provision or facilities or other site activity which may invalidate a warranty claim.
3.3. Quail Digital bears the cost of return shipping to the customer items which have been repaired under warranty.
3.4. The returns process is set out in a separate document ‘Return shipping of items in warranty’. Which is available through your system supplier.
4. Service Level Agreements
4.1. In-life product support is provided by local resellers and other third-party partners (service providers), who will carry sufficient stock, spares and accessories in the market. Service providers are supported directly by Quail Digital Product Managers. Comprehensive Service Level Agreements to support end users are available and subject to negotiation through resellers and third-party partners.
5. Limitation of Liability
5.1. Quail Digital Headset Systems may be used alongside or integrated with third-party hardware not manufactured by the Company, including but not limited to third-party IP phones and handsets. Such third-party devices remain subject to the warranty, support and repair (RMA) terms of their own manufacturer or of the reseller who supplied them and are excluded from the warranty given in the Warranty section above. The Company accepts no liability for the performance, availability or defects of third-party devices. Where Quail Digital establishes a direct supply and RMA route for a specific third-party device, the applicable process will be issued to customers separately once confirmed.
5.2. The Company’s Above Store Portal, and any other cloud, web or software portal made available to customers, is provided on an ‘as available’ basis. While the Company takes reasonable steps to protect data submitted to or processed through the Portal, the Company accepts no liability for any loss, corruption, unauthorised access to, or unavailability of customer data held on or transmitted through the Portal, except to the extent such loss arises from the Company’s own negligence or wilful default. Customers remain responsible for maintaining their own back-up of any data they consider critical.
5.3. The Company accepts no liability for loss of connection between its products and a customer’s enterprise network, Store AI platform, telephony system, or any system accessed through the Company’s open API, where the loss of connection arises from the customer’s network or internet service, a third-party platform, or any other cause outside the Company’s direct control. This includes no liability for consequential losses arising from such loss of connection, including but not limited to loss of productivity, loss of business or loss of profit.
5.4. Where Quail Digital products are connected to, or used to control, other equipment through relay outputs or similar interfaces, for example lighting, door releases, signage or machinery, the Company is not responsible for the design, installation, fusing or protection of that externally connected equipment, nor for any loss, damage or injury arising from its failure to operate, switch or de-energise as intended, unless the failure is directly caused by a defect in the Quail Digital product itself covered by warranty. It is the responsibility of the installer and customer to ensure that any equipment connected to relay output is appropriately rated, protected and fail-safe for its intended use.
5.5. Nothing in this section excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law.
5.6. These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
