About Us

Technical innovation and design excellence.

We design and manufacture high-quality headset systems for Healthcare, Retail and Quick Service Industries.

The mission we stand by at Quail Digital

Quail Digital pioneers excellence in wireless headset systems, empowering retail, healthcare, and quick service industries worldwide. Renowned for our commitment to quality, innovation, and design, we redefine communication standards. Our aim is to drive efficiency and customer satisfaction.


What makes us Quail?

Better together

A culture where every individual's strengths and contributions complement each other. The power of synergy and a collaborative environment extends to our global reseller network.


We’re determined, ambitious, and work with purpose. Our unwavering focus allows us to exceed expectations, consistently delivering desired results and fostering long-lasting customer satisfaction.

Continuous Innovation

Innovation sparks creativity, drives progress, and enables success, supporting us to adapt, and remain competitive in our industry.

Meet our Founder,
Tom Downes

We're so lucky that our technology has the power to make a real difference. People work much better when they're connected -- they're more efficient, empowered, confident, and safe. With the best quality sound, exceptional technology, and timeless ergonomics, we make sure to build in the features that our forward-thinking customers are looking for. What drives us? Those same customers telling us, 'Quail Digital headsets have become central to the operation.'

Our Leadership Team

Our team embodies passion and a relentless drive to enhance the industries we engage with.

Tom Downes - Quail Digital Founder & CEO

Tom Downes

Founder & CEO

Jolyon Platts - Quail Digital Director of Sales - EMEA/ASEAN

Jolyon Platts

Director of Sales - EMEA/ASEAN

Jacopo Serra - Quail Digital Chief Operating Officer

Jacopo Serra

Chief Operating Officer

Carlos Paredes - Quail Digital Finance Manager

Carlos Paredes

Finance Manager

Nadia Vickers - Operations Manager

Nadia Vickers

Operations Manager

Rochelle Murphy - Quail Digital Marketing Manager

Rochelle Murphy

Marketing Manager

Claudius Streit - Quail Digital

Claudius Streit

Country Manager & Head of Sales DACH


“Having digital headsets means we’ve been able to implement so many efficiencies and time saving solutions because of our improved communication capabilities.” 

Harj Dhasee
Harj Dhasee
Village Stores Mickleton

“My ability to communicate quickly and effectively with other members of the robotic team, has led to increased efficacy and patient safety in these complex procedures.”

Dr Husam H Balkhy
Dr Husam H Balkhy
Associate Professor, University of Chicago Medicine

“I have been using the Pro11 technology for the past 2 years, it has been a complete game changer for me and for the mood of the entire OR with a clear benefit on patients' outcome.”

Gianluca Torregrossa
Gianluca Torregrossa
M.D. Robotic & Minimally Invasive Cardiac Surgery, University of Chicago, IL

“Hearing such positive colleague feedback has been amazing, especially when they tell us about how happy and connected they feel with the headsets.”

Gary Davison
Gary Davison
Security Operations Manager, One Stop

01 - 04

Contact Us

Get in touch.