Store security is no longer just about responding to incidents - it's about enabling teams to communicate instantly, coordinate seamlessly and act with confidence. In this International Security Journal feature, Quail Digital examines how Warner's Supermarket is using the Pro12 wireless headset system to strengthen security operations while supporting a more connected retail environment.
Read the original article in International Security Journal here: How Warner's Supermarket Uses Headset Technology to Enhance Security
Warner’s Supermarket deploys Quail Digital advanced headsets
Warner’s Supermarket has revealed that it enhanced both store security and operational efficiency after deploying new retail headset technology.
According to the company, the new communications enables colleagues to communicate instantly and respond to customer requests in real time.
The independently owned grocery retailer, located in the heart of the Cotswolds in Upton-upon-Severn, is one of the first stores to deploy Quail Digital’s new Pro12 Retail Headset System.
According to Warner’s, the system has improved communication between colleagues across the shop floor, checkouts and stockroom, helping teams coordinate daily operations more efficiently, improve situational awareness and respond faster during busy trading periods.
“Helped improve responsiveness”
Jack Cross, Store Manager explained how the technology has positively impacted both customer service and team productivity.
“In busy supermarket environments, staff are often spread across multiple areas, including checkouts, the shop floor, stockroom and back office, making fast and reliable communication essential to delivering a smooth customer experience.
“To support this, Warner’s introduced the Quail Digital Pro12 Retail Headset System, enabling instant hands-free communication between colleagues anywhere in the store.
“Having the ability to call a colleague, locate an item and get support immediately speeds things up for the customer and speeds things up for the team as well.”
Cross continued: “With instant communication available throughout the store, colleagues can now quickly coordinate stock checks, request support at busy tills and respond to customer enquiries without leaving their position.
“The headsets have helped improve responsiveness during peak trading periods and support smoother day-to-day operations.”
Pro12 Retail Headset System
According to Quail Digital, the Pro12 Retail Headset System is designed for fast-paced retail environments where clear, instant communication is critical to operational efficiency, workforce coordination and store security.
The company highlighted that the platform combines secure team communications with built-in speech recognition and AI connectivity, helping retailers keep colleagues connected across the entire store.
“A more agile and resilient store environment”
Tom Downes, CEO and Founder of Quail Digital said: “Effective communication plays an important role in both operational performance and retail security.
“When colleagues can instantly share information, request assistance and coordinate responses across the store, teams are better positioned to maintain awareness, manage incidents and support customers without delay.”
Downes continued: “Retailers are under increasing pressure to improve efficiency while ensuring colleagues can respond quickly to operational and security-related situations.
“Connected communications technology helps create a more agile and resilient store environment, enabling teams to work together more effectively throughout the day.
“Warner’s demonstrates how modern communications platforms can support day-to-day retail operations while strengthening the ability of staff to respond quickly, share information securely and maintain effective coverage across the store,” he concluded.
Read the original article in International Security Journal here: How Warner's Supermarket Uses Headset Technology to Enhance Security
