Boston Children’s Hospital is ranked among the top paediatric medical centres in the United States, known for delivering world-class care andleading-edge research in child health. After implementing Quail Digital’s Pro11 healthcare communication headsets, their surgical and clinical teamsexperienced measurable improvements in their day-to-day workflow.
Challenges
- Communication difficulty behind masks
- Noise distractions during procedures
- Risk of miscommunication in sterile environments
Benefits
- Improved clarity and concise communication
- Reduced ambient noise and distractions
- Calmer, more focused work environment
- Increased team coordination and efficiency
Challenges
In a high-stakes paediatric surgical environment, communication clarity is non-negotiable. The clinical team at Boston Children’s Hospital faced persistent challenges due to noise distractions and muffled voices behind surgical masks. This impacted team coordination, increasing the risk of miscommunication during procedures.
Benefits
Why Quail
Seeking a trusted solution to improve in-the-moment communication, the team turned to Quail Digital. The Pro11 headset stood out for its reputable performance, compatibility with sterile environments, and strong value at a competitive price point.
Outcome
Since adopting Quail Digital’s Pro11 headsets, the hospital team has reported significantly reduced noise distraction and clearer, more efficient communication, even when wearing surgical masks. The headset has enhanced the team's ability to stay focused and aligned in critical situations, contributing to a less stressful and more coordinated workflow.
Testimonial
"Our team communication feels less stressful and more concise. With Quail headsets, we’ve significantly reduced noise distractions and can hear each other clearly, even behind masks in a sterile environment."
— Jennifer Haley, Staff Nurse RN / Unit Educator, Boston Children’s Hospital
