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Quail Pro10 Troubleshooter
What is the issue you are experiencing?
Headsets won’t register
No headsets working in part or all of store
One or more headsets not working
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Quail Pro10 Troubleshooter
Is the registration point in the correct standby mode, with pulsing Green LED every 10 seconds?
Yes
No
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Quail Pro10 Troubleshooter
Registration point is functioning as expected.
Headset is showing rapid BLUE flashes with single beep every 3 secs, signalling need for registration.Hold headset to registration point
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Quail Pro10 Troubleshooter
After attempting to register a headset, what LED indicator is displayed on the registration point?
Amber flashes followed by solid red
Three green flashes
Green flashes followed by solid red
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Quail Pro10 Troubleshooter
Amber flashing followed by solid red.
Headset has incorrect frequency for system.
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Quail Pro10 Troubleshooter
3 Green flashes, and headset pulsing Blue every 4 seconds
Headset registered ready for use.
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Quail Pro10 Troubleshooter
Green flashes followed by solid Red.
System is clearing space for headset. Wait for GREEN LED to appear before attempting again.
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Quail Pro10 Troubleshooter
Repeat the process
If registration unsuccessful first time, repeat process 4 times, leaving minute gap each time. After 4 attempts headset will find slot on the system
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Quail Pro10 Troubleshooter
Still having issues?
Yes
No
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Quail Pro10 Troubleshooter
Is the registration point LED is showing one of indicators below?
Amber Flashing
Red Solid
No LED
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Quail Pro10 Troubleshooter
Amber Flashing
Bases are synchronising. Allow 5 mins for system to resume standby mode before registering headsets.
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Quail Pro10 Troubleshooter
Now, what is the current status of the registration point?
Green Flashing every 10 seconds
Amber Flashing
Red Solid
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Quail Pro10 Troubleshooter
Registration point didn’t revert.
ACTION! Reset system, hold black button on underside of registration point for 15 secs until steady AMBER LED. Wait for 5 mins for system to resynchronise.
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Quail Pro10 Troubleshooter
Now, what is the current status of the registration point?
Green Flashing every 10 seconds
Amber Flashing
Red Solid
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Quail Pro10 Troubleshooter
Red Solid
Reset system to clear fault. Hold black button on underside of registration point for 15 secs until steady AMBER LED. Wait for 5 mins for system to resynchronize.
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Quail Pro10 Troubleshooter
Now, what is the current status of the registration point?
Green Flashing every 10 seconds
Amber Flashing
Red Solid
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Quail Pro10 Troubleshooter
What is the colour of the closest base station LED?
Red and Green
Green and Green
No LED
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Quail Pro10 Troubleshooter
Green flashing
Reset system by holding black button on underside of registration point for 15 secs until steady AMBER.
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Quail Pro10 Troubleshooter
Wait for system resynchronise
Wait 5 mins for system to resynchronise, registration point reverts to flashing GREEN LED once every 10 secs.
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Quail Pro10 Troubleshooter
Is the system back up and running?
Yes
No
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Quail Pro10 Troubleshooter
Red and Green
Watching base, press button on headset and talk. Lower LED on base should flash Green.
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Quail Pro10 Troubleshooter
After attempting to speak on the headset, what LED indicator is displayed on the base station?
Solid red on top, flashing green on bottom
Solid red on top, solid green on bottom
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Quail Pro10 Troubleshooter
Green Flashing confirms the system is working correctly in area.
Proceed to other parts of store with range issues and repeat process with next base.
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Quail Pro10 Troubleshooter
Does another base station show the below LED indicator when headset button is pressed?
Green Flashing
Red and Green Flashing
No LED
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Quail Pro10 Troubleshooter
Solid red on top, Solid green on bottom
Headset registered to another base in store and cabling altered so there are two separate audio loops.
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Quail Pro10 Troubleshooter
Green and green
This is secondary base. Search for primary base, which shows RED/GREEN LED - there is only one primary.
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Quail Pro10 Troubleshooter
When at the primary base, is the bottom half of LED flashing Green when you attempt to speak with headset on?
Yes
No
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Quail Pro10 Troubleshooter
Reset the system
Hold black button on underside of registration point for 15 seconds until steady Amber.
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Quail Pro10 Troubleshooter
Is the base station now flashing green we you attempt to speak into the headset.
Yes
No
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Quail Pro10 Troubleshooter
Check battery charger is on and working - is Green LED lit on charger? Are headsets in charger solid or slow pulsing Blue?
Green LED on charger, solid/slow pulsing Blue LED on Headset
No Green LED on Charger
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Quail Pro10 Troubleshooter
Green LED on charger, solid/slow pulsing Blue LED on headset
Possible headset fault, follow trouble shooting steps
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Quail Pro10 Troubleshooter
Take headset off the charger. What LED can you see...
Pulsing Blue every 4 secs
Flashing BLUE every second and beeping twice every 10 secs.
No LED
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Quail Pro10 Troubleshooter
Headset LED pulsing Blue every 4 secs. Can you hear other people?
Yes
No
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Quail Pro10 Troubleshooter
Walk towards reg point. Does the headset now work?
Yes
No
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Quail Pro10 Troubleshooter
Attempt to register headset
Hold headset to registration point
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Quail Pro10 Troubleshooter
Is it working?
Yes
No
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Quail Pro10 Troubleshooter
Headset out of range
Walk to area where charger or registration point are located.
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Quail Pro10 Troubleshooter
No, can’t hear other people
Put the headset in charger for 10 seconds.
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Quail Pro10 Troubleshooter
Now remove from charger and confirm if you can hear other people
Yes
No
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Quail Pro10 Troubleshooter
Can people on the other end hear you?
Yes
No
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Quail Pro10 Troubleshooter
Can people on the other end hear you?
Yes
No
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Quail Pro10 Troubleshooter
Check existing battery
Remove battery, ensure tape not covering contacts, re-insert battery.
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Quail Pro10 Troubleshooter
What LED can you see on the headset?
Pulsing Blue every 4 secs
Flashing BLUE every second and beeping twice every 10 secs.
No LED
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Quail Pro10 Troubleshooter
Swap Battery with known working battery
Remove battery, ensure tape not covering contacts, re-insert battery.
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Quail Pro10 Troubleshooter
What LED can you see on the headset?
Flashing BLUE every second and beeping twice every 10 secs.
LED pulsing every 4 secs
No LED
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Quail Pro10 Troubleshooter
No Green LED on charger
Turn off power at socket, wait five mins and turn on again.
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Quail Pro10 Troubleshooter
Now, are the headsets in charger solid or slow pulsing Blue?
Green LED on charger, solid/slow pulsing Blue LED on Headset
No Green LED on Charger
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Quail Pro10 Troubleshooter
Put the headset back on charge
LED on headset will fast flash BLUE to show charging.
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Quail Pro10 Troubleshooter
No Green LED on charger
Is there another working charger? If so, swap PSUs to
eliminate PSU fault.
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Quail Pro10 Troubleshooter
Now, are the headsets in charger solid or slow pulsing Blue?
Green LED on charger, solid/slow pulsing Blue LED on Headset
No Green LED on Charger
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Quail Pro10 Troubleshooter
Contact your service provider
Get in touch with your service provider for engineering support to get back online.
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Quail Pro10 Troubleshooter
You are back online
Reverts to Green pulsing LED every 10 secs after 5
mins, headset registration successful.
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Quail Pro10 Troubleshooter
Faulty charger, contact your service provider
Get in touch with your service provider for engineering support to get back online.
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Quail Pro10 Troubleshooter
Organise replacement PSU.
Looks like the PSU is faulty, organise a replacement with your service provider
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Quail Pro10 Troubleshooter
You are back online
LED pulsing every 4 seconds
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Quail Pro10 Troubleshooter
You are back online
Put headset in charger, flashes every 4 secs until solid BLUE LED.
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Quail Pro10 Troubleshooter
Headset LED fast flashing
Original battery is faulty. Purchase replacement battery
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Quail Pro10 Troubleshooter
Speaker faulty
Arrange headset replacement
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Quail Pro10 Troubleshooter
Mic & Speaker Faulty
Arrange headset replacement
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Quail Pro10 Troubleshooter
You are back online
Your headset was out of range
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Quail Pro10 Troubleshooter
You are back online
System working as expected
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