Quail Pro10 Troubleshooter

What is the issue you are experiencing?

Headsets won’t register
No headsets working in part or all of store
One or more headsets not working
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Quail Pro10 Troubleshooter

Is the registration point in the correct standby mode, with pulsing Green LED every 10 seconds?

Yes
No
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Quail Pro10 Troubleshooter

Registration point is functioning as expected.

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Quail Pro10 Troubleshooter

After attempting to register a headset, what LED indicator is displayed on the registration point?

Amber flashes followed by solid red
Three green flashes
Green flashes followed by solid red
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Quail Pro10 Troubleshooter

Amber flashing followed by solid red.

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Quail Pro10 Troubleshooter

3 Green flashes, and headset pulsing Blue every 4 seconds

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Quail Pro10 Troubleshooter

Green flashes followed by solid Red.

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Quail Pro10 Troubleshooter

Repeat the process

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Quail Pro10 Troubleshooter

Still having issues?

Yes
No
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Quail Pro10 Troubleshooter

Is the registration point LED is showing one of indicators below?

Amber Flashing
Red Solid
No LED
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Quail Pro10 Troubleshooter

Amber Flashing

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Quail Pro10 Troubleshooter

Now, what is the current status of the registration point?

Green Flashing every 10 seconds
Amber Flashing
Red Solid
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Quail Pro10 Troubleshooter

Registration point didn’t revert.

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Quail Pro10 Troubleshooter

Now, what is the current status of the registration point?

Green Flashing every 10 seconds
Amber Flashing
Red Solid
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Quail Pro10 Troubleshooter

Red Solid

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Quail Pro10 Troubleshooter

Now, what is the current status of the registration point?

Green Flashing every 10 seconds
Amber Flashing
Red Solid
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Quail Pro10 Troubleshooter

What is the colour of the closest base station LED?

Red and Green
Green and Green
No LED
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Quail Pro10 Troubleshooter

Green flashing

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Quail Pro10 Troubleshooter

Wait for system resynchronise

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Quail Pro10 Troubleshooter

Is the system back up and running?

Yes
No
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Quail Pro10 Troubleshooter

Red and Green

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Quail Pro10 Troubleshooter

After attempting to speak on the headset, what LED indicator is displayed on the base station?

Solid red on top, flashing green on bottom
Solid red on top, solid green on bottom
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Quail Pro10 Troubleshooter

Green Flashing confirms the system is working correctly in area.

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Quail Pro10 Troubleshooter

Does another base station show the below LED indicator when headset button is pressed?

Green Flashing
Red and Green Flashing
No LED
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Quail Pro10 Troubleshooter

Solid red on top, Solid green on bottom

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Quail Pro10 Troubleshooter

Green and green

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Quail Pro10 Troubleshooter

When at the primary base, is the bottom half of LED flashing Green when you attempt to speak with headset on?

Yes
No
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Quail Pro10 Troubleshooter

Reset the system

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Quail Pro10 Troubleshooter

Is the base station now flashing green we you attempt to speak into the headset.

Yes
No
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Quail Pro10 Troubleshooter

Check battery charger is on and working - is Green LED lit on charger? Are headsets in charger solid or slow pulsing Blue?

Green LED on charger, solid/slow pulsing Blue LED on Headset
No Green LED on Charger
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Quail Pro10 Troubleshooter

Green LED on charger, solid/slow pulsing Blue LED on headset

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Quail Pro10 Troubleshooter

Take headset off the charger. What LED can you see...

Pulsing Blue every 4 secs
Flashing BLUE every second and beeping twice every 10 secs.
No LED
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Quail Pro10 Troubleshooter

Headset LED pulsing Blue every 4 secs. Can you hear other people?

Yes
No
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Quail Pro10 Troubleshooter

Walk towards reg point. Does the headset now work?

Yes
No
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Quail Pro10 Troubleshooter

Attempt to register headset

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Quail Pro10 Troubleshooter

Is it working?

Yes
No
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Quail Pro10 Troubleshooter

Headset out of range

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Quail Pro10 Troubleshooter

No, can’t hear other people

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Quail Pro10 Troubleshooter

Now remove from charger and confirm if you can hear other people

Yes
No
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Quail Pro10 Troubleshooter

Can people on the other end hear you?

Yes
No
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Quail Pro10 Troubleshooter

Can people on the other end hear you?

Yes
No
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Quail Pro10 Troubleshooter

Check existing battery

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Quail Pro10 Troubleshooter

What LED can you see on the headset?

Pulsing Blue every 4 secs
Flashing BLUE every second and beeping twice every 10 secs.
No LED
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Quail Pro10 Troubleshooter

Swap Battery with known working battery

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Quail Pro10 Troubleshooter

What LED can you see on the headset?

Flashing BLUE every second and beeping twice every 10 secs.
LED pulsing every 4 secs
No LED
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Quail Pro10 Troubleshooter

No Green LED on charger

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Quail Pro10 Troubleshooter

Now, are the headsets in charger solid or slow pulsing Blue?

Green LED on charger, solid/slow pulsing Blue LED on Headset
No Green LED on Charger
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Quail Pro10 Troubleshooter

Put the headset back on charge

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Quail Pro10 Troubleshooter

No Green LED on charger

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Quail Pro10 Troubleshooter

Now, are the headsets in charger solid or slow pulsing Blue?

Green LED on charger, solid/slow pulsing Blue LED on Headset
No Green LED on Charger
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Quail Pro10 Troubleshooter

Contact your service provider

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Quail Pro10 Troubleshooter

You are back online

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Quail Pro10 Troubleshooter

Faulty charger, contact your service provider

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Quail Pro10 Troubleshooter

Organise replacement PSU.

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Quail Pro10 Troubleshooter

You are back online

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You are back online

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Quail Pro10 Troubleshooter

Headset LED fast flashing

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Quail Pro10 Troubleshooter

Speaker faulty

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Quail Pro10 Troubleshooter

Mic & Speaker Faulty

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Quail Pro10 Troubleshooter

You are back online

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Quail Pro10 Troubleshooter

You are back online

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