The Pro9 Quick Service headset ensures drive-thru customers receive exceptional audio clarity while offering the crew a user-friendly, comfortable, and reliable tool for seamless team communication.
Sound Quality
The best sound quality between customer and crew of any drive-thru headset system.
Comfort
Day-long shifts are supported by extremely light and comfortable headsets.
Ease of Use
Intuitive user journey using colour LEDs and audio prompts to guide the user through the features.
Durable
Applying long experience to design an efficient and robust headset for long-term use in the field.
Meet the Pro9 Headset System
Pro9 is the market-leading headset system for 1,2,3 and 4 lane drive-thru operations. It provides excellent customer experience even in the noisiest of conditions, enabling order takers and crew to deliver orders accurately and efficiently.
Intelligibility
The system uses industry-leading noise cancelling algorithms. This optimises the intelligibility to capture inbound customer orders accurately through the speaker post.
Reliability
The system is designed around simplicity, ease of installation, and the minimum of in-life support the system should need. This includes a full suite of remote fault diagnostics of key components.
Integration
Through the base station, the system can be integrated with Automated Ordering systems, as well as Lane Timers and other above-store monitoring and management devices.
Installation
Designed for ease and simplicity, the Pro9 system can be reliably installed & supported by competent local facilities suppliers.
AI-Assisted Order Taking for Drive-Thru Operations
The Pro9 drive-thru headsets support AI-assisted order taking, enabling quick service teams to connect with cloud-based voice AI providers while maintaining full control of the customer experience.
Seamless AI Integration
Connect drive-thru audio directly to AI platforms, supporting automated order taking while maintaining clear, consistent communication.
Instant Headset Takeover
Crew can step in at any moment, allowing drive-thru headsets to take over conversations and maintain service quality when needed.
Real-Time Insights & Coaching
Duplicate conversations from both headset and speaker post to deliver insights, reporting and coaching opportunities.
Flexible Operation Modes
Easily switch between AI and standard operation using a physical control, giving teams full flexibility during service.
Built for Future Drive-Thru Systems
With digital audio converted to IP voice, Pro9 drive-thru headsets are ready to integrate with evolving AI and QSR technologies.
.png)
Meet the Pro9 Headset System
Pro9 Quick Service System products
%20(3).png)
%20(2).png)
%20(3).png)
Order-taker/unlimited runners hearing order-taker/customer, all communicate on paging channel
To process and digitise a clean audio signal from the microphone to the order taker and back to the speaker for the customer
Order taker press T1 or T2; runner press T1 + P or T2 + P; table service press P twice
IP rated RJ45 network/existing cable connector, locked individual connectors for speaker and microphone
Red power light; individual lights for each battery, red charging, green fully charged
Power via DC jack; CAT5/6 to Q-P9BSDT + Q-P9BSTS bases + Q-P9DTM; 7Pin DIN to grill speaker/timer
Ethernet API; push buttons for loop override, system reset, tandem order taking, night volume & grill speaker volume adjustment; at-a-glance fault diagnosis using front enclosure LED display
Frequently Asked Questions
The Pro9 Quick-Service Headset System is a wireless communication solution designed for drive-thru restaurants, helping teams take accurate orders and communicate clearly during busy service periods.
The Pro9 Quick-Service Headset System user manual is available through Quail Digital or your authorised supplier.
The Pro9 Drive-Thru Headset System provides reliable coverage across drive-thru lanes, restaurants and surrounding service areas, with repeaters available for larger sites.
The Pro9 Quick-Service Headset System combines crystal-clear digital audio and advanced noise cancellation to help teams hear customer orders more accurately and reduce miscommunication.
Yes. The Pro9 Drive-Thru Headset System uses advanced noise cancellation to improve speech clarity in busy drive-thru environments.
Yes. The Pro9 Quick-Service Headset System integrates with compatible AI order-taking platforms while allowing crew members to monitor and take over conversations whenever required.
Yes. The Pro9 Quick-Service Headset System integrates with lane timers, AI order-taking platforms and other compatible drive-thru technologies.
Yes. The Pro9 Drive-Thru Headset System supports one to four drive-thru lanes, as well as additional communication channels for collection points and internal team communication.
The Pro9 Quick-Service Headset System features near-field headset registration, allowing new headsets to be paired quickly without complicated programming.
No. The Pro9 Quick-Service Headset System operates on licence-free DECT frequencies and is supplied for the appropriate region.
The Pro9 Quick-Service Headset System combines crystal-clear digital audio, advanced noise cancellation, multi-lane support, simple headset registration and AI integration with a robust, reliable design that delivers consistent performance throughout busy service periods.
“Sales are up because communication is clearer. Orders are faster, drive-offs are down, and the team keeps the headset on because it’s comfortable. Battery life lasts the full shift — and the range is better than before.”
“Day-to-day operations are significantly better. We hear customers and each other much more clearly. It’s a drastic improvement.”
“The audio is very clear, volume is easy to adjust, and the batteries last all day. It’s a noticeable step up.”
“Some of the best headsets I’ve seen in this industry. No surprises — they perform.”
Specifications
Get in touch.
