Team communication at its best

Quail Digital’s next generation Pro9 for Quick Service solution supports new models of restaurant trade through multi-channel team communication

26 February 2020


According to Restaurant industry experts, technology will continue to drive change  in the restaurant experience in 2020.  Great execution of multi-channel fulfilment is the challenge because Smartphone Order Apps, home delivery, kiosks and table service are the choice of the new generation.


Quail Digital is a leader in wireless headset technology for the QSR industry giving customers well-designed, high quality, and reliable headsets for team communication in drive thru. The new generation of headset Pro9, changes the game to meet the challenges of multi-channel.


Progressive restaurants nowadays need three channels from their headset system: two for their drive thru lanes and one for the new multi-channel orders. Optimising productivity means having the right team members in direct communication. Three channels with a lot more range to cover the whole premises on every floor will help produce a far more effective and dynamic operation.


Tom Downes, CEO, Quail Digital explains, “Multichannel is a huge opportunity for QSR restaurants to build yield and depth to their business and it mustn’t be missed! Reliable execution is the key and so we need to think about how staff communicate to process the orders effectively, wherever they are on the premises, inside or out. Our new Pro9 platform has all the functionality business needs to thrive in this competitive environment.”


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