Digital headsets for improved customer experience - Checkout Ireland

08 December 2021

 

Tom Downes, CEO, Quail Digital outlines the benefits of digital communication within a convenience store environment and why it’s the way forward for a new generation of local businesses.

 

The way we shop has changed dramatically in the past 18 months. The pandemic meant many shoppers changed their shopping habits and opted for nearby alternatives to the big supermarkets they would normally visit and were pleasantly surprised by their experiences.

 

According to Retail Ireland, the association that represents Irish retailers; the pandemic hit Irish retail more than anywhere else in Europe. Convenience stores such as Dunnes Stores, SuperValu, Centra, Tesco, Aldi and Lidl however, are not included in this statement, continuing to perform strongly throughout.

 

Many stores have discovered that the key to an efficient, customer centric business is in fact, the use of digital headsets. From managing queue systems and enabling quick stock checks to ensuring unified team communication, rectifying click and collect anomalies and deterring criminals, digital wireless headsets are a transformational step in improving the overall customer experience and importantly ensuring the safety of both customers and staff.

 

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In Ireland, Quail Digital works in partnership with Phone Pulse, www.phonepulse.ie to deliver wireless digital headset solutions to convenience stores and some of the country’s largest retailers.

 

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