Quail Digital - professional headset systems for retail, healthcare, community and quick service

Team communication at its best

Future-proofing your drive-thru...

05 April 2022

Quick-service operators are embracing change in order to stay competitive. John Bardeau, Quail Digital Director of Retail Sales - North America explains how to QSR Magazine...

Why convenience store owners are working all hours

01 November 2021

So reducing hours can be an important way of avoiding burnout – even if it means losing sales as a result. One Stop’s Sedani went down this route during the pandemic...

How one operator is future proofing off-premises sales

12 July 2021

With drive-thru traffic at an all-time high over the past year-plus, operators are searching for any possible way to streamline efficiencies in the space. With newer off-premises channels like curbside pickup and online ordering proliferating, it’s as important as ever for quick-service teams to be communicating clearly.

Wireless headsets help frontline staff stay connected

27 January 2021

For NHS staff treating seriously ill Covid-19 patients, wearing layers of protective equipment is vital to keep them safe. However, at a critical time for our hospitals, masks, visors, and respirators can make it difficult for frontline staff to speak to each other...

How audio clarity unlocks a faster drive-thru

02 November 2020

With even more traffic than usual in the drive thru, brands need efficiency now more than ever...

Quail Digital has become a supplier member of the Association of Convenience Stores (ACS), signalling its support for the industry

12 October 2020

The Association of Convenience Stores (ACS) is pleased to welcome digital team communications specialist, Quail Digital, to its club of suppliers...

An interview with Quail Digital’s CEO: How will retail recover as the lockdown eases?

11 May 2020

Like many other sectors, retail has been hit hard from the COVID-19 pandemic. The majority of high street outlets have been forced to close, leaving businesses of all sizes struggling to stay afloat...

Study shows OR team wellbeing and communication is improved when using the Quail Digital Healthcare Headset System

29 January 2020

The recent published paper by Ziv Tsafrir et al., shows the impact of a wireless audio system on communication in robotic-assisted laparoscopic surgery is beneficial to staff wellbeing...

Digital headsets for improved customer experience - Checkout Ireland

08 December 2021

Tom Downes, CEO, Quail Digital outlines the benefits of digital communication within a convenience store environment and why it’s the way forward for a new generation of local businesses...

Improved communication is key to sustainable growth in Quick Service

01 November 2021

The pandemic has undoubtedly had a significant impact on the fast food industry however: the successful vaccine rollout and pent-up customer demand are now paving the way for good recovery with continued industry growth predicted over the next five years...

The hospital of the future

17 April 2021

Wireless communication plays an important role in the Hospital of the Future, as a means of connecting people, processes, technology and premises in a seamless communication highway...

2020: The rise of the convenience store

14 December 2020

As the UK was suddenly struck by the Coronavirus pandemic at the beginning of 2020, and lockdown measures were enforced, the convenience store became essential to serve local communities...

Be prepared for Winter with digital communication

26 October 2020

The pressure that health services globally are under is well documented; over the last months, COVID-19 has brought acute hospitals and frontline staff to their knees, while many community clinics and GP surgeries have had to reinvent their clinical pathways to ensure patients can access vitally important services...

Communication and changing the way we help to protect staff

23 September 2020

During Lockdown, shop workers were finally given the recognition they deserve as they rose the ranks in the public’s eye, from a background helper to an essential hero. However, as the restrictions eased, their own personal safety has now been thrown into the spotlight...

Caring for frontline staff in infectious disease units

27 March 2020

In the face of unprecedented levels of rising demand on our healthcare system, protecting our frontline staff is the No1 priority. Not only because we need them all fully operational, but also out of a duty of care to those who are caring for the vulnerable and infirm...

Understanding the new operating room ergonomics in a technology dominated health service

9 December 2019

Technology led changes – from the addition of robotics to the adoption of surgical ‘space suits’ – are having significant implications for operating room ergonomics...

The missing piece of the OR jigsaw

08 December 2021

The rapid evolution of technology and devices, methodology and best practice continues to transform the OR but what is most vital in the delivery of positive patient outcomes is clear and unhindered communication between all team members during surgery...

A retailer talks about the benefits of using headsets to deter crime in RN magazine

30 September 2021

In the September 10th edition of the RN Magazine Avtar Sidhu, Budgens, talks about how headsets have helped him prevent crime in his store...

How can we better protect our retail workers as shop floor crime rises?

26 March 2021

Retail crime has always been prevalent; in fact, reports suggest that crime has indeed been rising over the recent years, but has since been further accelerated as a result of Covid-19....

DECT: why it is is a perfect solution for professional intercom systems

09 November 2020

DECT Today asked Quail Founder & CEO Tom Downes to tell us the story of his company, and to explain just why DECT is so important to Quail’s ongoing roadmap...

Improved communication is key to sustainable growth in Quick Service

20 October 2020

After initial declines at the start of lockdown the takeaway market returned to, and in the first two weeks of July exceeded, its pre-COVID high, according to a recent report from the Agriculture and Horticulture Development Board (AHDB)...

New communication challenges facing the NHS

19 May 2020

Throughout the COVID-19 pandemic, physicians and their clinical teams are having to adapt to a new way of working. While the execution remains the same, the additional PPE requirements are making it difficult for surgeons and medical staff to communicate between each other during procedures...