IKEA opens new store using Quail Digital
IKEA's latest 365,000 sq ft store opening in the UK has installed Quail Digital in the checkout area to help improve efficiency. The system comprises 12-button keypads on each of the 16 checkouts linked to headsets worn by supervising staff. When an issue arises at the till, supervisors are alerted with pre-recorded messages detailing the assistance required at which specific till. Headsets enable supervisors to hear problems as they arise, and whether at a self scanning checkout or a 'staffed' checkout, they can talk between themselves to resolve problems efficiently.

Marianne Jackson, checkout supervisor at the IKEA store, said "At peak times each day the checkout area is very busy indeed. The Quail system makes us much more responsive, which means we sort out problems quicker - and that reduces dwell time for our customers and reduces stress. We couldn't operate as well without Quail Digital, it really helps."

Tom Downes, CEO of Quail Digital adds "Large stores with multiple checkouts need good quality communications to help reduce dwell time. A saving of a minute each time there's a hold-up will add up to several hours of time saved each week - and that's good for staff and for their customers."

The Quail Digital headset system interfaces directly into checkout touch screens and most POS based devices.

March 2009

Quail Digital, QDigital and Q-Pro are brands owned by Music Marketing Services Limited