FIRST WIRELESS HEADSET SYSTEM CONFIGURABLE FOR SINGLE, TANDEM AND DUAL LANE RESTAURANTS - FROM A SINGLE BASE STATION
Leading wireless headset communications specialist Quail Digital has launched a new system to meet the challenges of the drive thru sector. Q-Pro5 Drive-thru Headset system is the first drive-thru system to have done away with the belt pack and cabling to provide a smaller, lightweight but robust headset for order takers, till operators and production teams to wear in comfort throughout their shifts.

In another industry first, the Q-Pro5 combines high quality DECT digital headsets with integral lane timing, customer greetings and crew prompts. The system operates on the high quality 1.88-1.90 GHz frequency band with base station and wireless repeaters to give extended range inside and outside restaurants.

The sound quality and clarity of the new system has been significantly improved with the addition of noise suppression, acoustic echo cancelling and dynamic compression techniques, cancelling out the ambient noise which can make communication difficult for operative and customer alike. It functions by 'reading' noise and recognising the peaks caused by conversation.

Tom Downes, CEO of Quail Digital, said: "The latest noise and echo cancelling technologies improves the audio quality between the drive-thru lane and the kitchen, reducing mistakes and inaccuracies and improving efficiency and customer service. Fundamentally, this new system will make the customer experience quicker, easier and generally more enjoyable. Its also better for staff, the headsets are comfortable and lightweight and combined with the full duplex 'on all the time' system operatives are hands free to operate the order system, till and production."

The system is scalable and flexible; automated messages can be added - welcome and holding messages for example. In addition, Q-Buster lane timer software can identify if orders are taking time, or queues are building and can notify control so as to move customers to waiting bays, or bring in more staff to serve. While the system enables all headsets wearers to hear all the messages, a private channel allows staff to communicate instantly between themselves. There is also the facility for staff to call for extra support. The system offers audio level adjustment and removable batteries for recharging.

An additional efficiency improving aspect is that staff do not have to wait on station but can move about the facility to do other things and will be notified when a customer approaches; they can start communicating immediately with the customer as they return to their station.

Message Manager facility lets users record their own customer greetings, promotional messages and task reminders for staff. Up to 16 messages can be programmed into the system so the installation can be tailored to the outlet's requirements.

Tom Downes said: "This system is about as plug and play as you can get, it's fast and easy to install. The digital display is simple to use with push button key strokes and easy instructions to menus and settings make installation and set-up straightforward.”

The system has two password levels to keep tampering to a minimum; one for staff on site and one for technical support. For uniformity the software stores the activation settings required by each customer so that their outlets have a uniform set of features and messaging wherever they're installed.

Q-Pro5 Drive-thru Headset system is network compatible. Its ethernet port gives users remote access for programming updates and message downloads. The system will generate automated service requests direct to the service centre.

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For more information, please contact:
Beccy Whittles +44 (0)20 8334 0200 beccy@pilotmax.co.uk
Jane Herbert +44 (0)20 8334 0200 jane@pilotmax.co.uk