- the simplest way to address an expensive problem
• Equipping your supervisors with FEMS lightweight headsets that receive pre-recorded assistance voice messages from keypads located on the checkout or on your touch screen, provide an immediate alert when problems arise that hold up the scanning process - such as 'credit card authorisation', 'alcohol sale' or 'price check'.

• Reducing delays is a WIN-WIN for you and your customers. Till data from an international supermarket chain shows that both scan rate and transaction thruput improve when headsets are deployed, because customers are getting thru quicker as problems are resolved quicker.

• A major national chain with 120 systems installed has reduced resolution times from 85 seconds to 25 seconds, a saving of a minute each time. With 300 interventions per day per store this leads to a time saving of 5 hours a day, or $47 a day or $17,000 a year per store.

• Data from a smaller store in which all staff wear headsets - 2000 intervention transactions were recorded in a month audit - time taken to resolve queries reduced by 60%, equating to 720 minutes a month. That meant shorter queues, faster transaction time, no bells, quicker stock replenishment and better security.